Frequently Asked Questions
Payment, delivery, cancellations, returns and care — in one place.
How do I pay?
At checkout:
- Cash on Delivery. After you order, we contact you on WhatsApp or by phone to collect the delivery charge in advance. Once it is received, your order is confirmed for Cash on Delivery and the rest is paid to the courier when it arrives.
Bank transfer and mobile wallet details are sent on WhatsApp as soon as the order is placed. Your order is dispatched once payment is confirmed.
Online payment — paying the full order or the delivery charge by card or wallet at checkout — is coming soon.
Every order carries the delivery charge before it is dispatched.
What does delivery cost, and how long does it take?
Orders arrive within 4–7 working days nationwide.
Delivery is Rs. 300 for up to 2 pieces, then Rs. 100 for each additional piece. Orders over Rs. 5,000 ship free.
Can I cancel my order?
Yes — before it is dispatched. Open the order in My Account and choose Request Cancellation.
Orders can be cancelled before dispatch. Once you send a cancellation request our team reviews it and confirms by WhatsApp — cancellation is not automatic.
The date and time you asked are recorded and shown on the order, so there is never any question about when the request was made.
Can I return or exchange something?
Yes. Request a return or exchange within 7 days of delivery from My Account or on WhatsApp.
Every return, exchange and refund is approved by our team within 3 working days. You will hear from us on WhatsApp either way. Please wait for that approval before sending anything back.
Full details: Return Policy and Refund Policy.
How long does a refund take?
Refunds are approved within 3 working days of the request. Bank transfer, JazzCash and Easypaisa refunds arrive within 5–7 working days after the returned piece is received and inspected; card and online payments go back to the original method within 5–10 working days.
Who pays the return postage?
Return postage is arranged and paid by the customer. Send the parcel back through any courier you like, and share the tracking number with us so we can watch for it.
Send the parcel back through any courier you prefer, and share the tracking number with us so we can watch for it.
What condition does a return need to be in?
Unworn, unwashed and unaltered, with the original tags still attached and in its original packaging.
Please check the fit over something rather than against bare skin, and keep the piece away from perfume and make-up until you are sure.
How do I know which size to order?
Every product page carries a size guide with chest and length in inches for sizes S to XXL, and the description gives the fit — standard free size or a generous plus-size cut.
Between two sizes? Size up: an abaya should skim, not pull.
Still unsure, send us your height and usual size on WhatsApp and we will tell you which to take.
Are the colours accurate?
Each photograph is taken of the actual piece under studio light. Screens vary, so a colour can read slightly warmer or cooler than it is in the hand, but the shape, the work and the fabric are exactly what ships.
How do I care for my abaya?
Cold wash, no bleach, dry in the shade — sun is what fades a black abaya to grey.
Nida takes a warm iron. Zari crush must never be pressed, as heat flattens the crush permanently. Beaded and katdana pieces should be turned inside out to wash and pressed around the work, never over it.
There is more in the journal.
How can I track my order?
Use Track Order with your order number, or open the order in My Account. We also message you on WhatsApp at each stage.