Refund & Return Policy

Last updated: November 3, 2026

We want you to love every piece you order. Our policy balances your right to a fair exchange with the care every garment deserves.

1. Exchanges (size or colour)

• Exchange within 7 days of delivery, provided the item is unworn, unwashed, unaltered and has all original tags intact.
• To start an exchange, message us on WhatsApp (0300-0000000) with your order number and the size or colour you need.
• The first size exchange on any order is free — we cover the return courier. Additional exchanges cost the courier fee (typically Rs. 250–350).

2. Items that cannot be returned

• Items without original tags, or showing signs of wear, washing, perfume or make-up.
• Clearance items marked "final sale" on the product page.

3. Damaged, faulty or wrong items

If your order arrives damaged, defective, or we sent the wrong item — we apologise, and we fix it at zero cost to you:

• Contact us within 48 hours of delivery with photos of the item and packaging.
• We will arrange pickup and send a replacement, or issue a full refund including delivery charges — your choice.

4. Refund method & timing

• COD orders: refunds are sent to your bank account, JazzCash or Easypaisa within 5–7 working days after we receive and inspect the returned item.
• Online-paid orders: refunds go back to the original payment method within 5–10 working days depending on the provider.
• Where the return is not due to our error, the original delivery fee is non-refundable.

5. Order cancellation

• You can cancel free of charge any time before the order is shipped — message us on WhatsApp with your order number.
• Once shipped, please refuse the parcel politely at the door (COD) and the order will be treated as cancelled on its return to us.

6. How to reach us

WhatsApp: 0300-0000000 · Email: hello@demo-store.pk. Every return conversation is handled privately and respectfully.